Shipping policy
Shipping Locations
We currently ship only in India. If your location is not listed, please contact us to confirm shipping availability.
Processing Time
- Orders are typically processed within 2-5 business days after payment confirmation.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be available for orders over 5000 or during promotional periods.
Delivery Times
- Standard delivery: 5-10 business days approx.
- Delivery times are estimates and may vary depending on your location and external factors beyond our control (e.g., customs delays).
Order Tracking
- Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress.
Lost or Delayed Shipments
- If your order has not arrived within the estimated timeframe, please contact us at moonliteasel@skrinkle.in.
- We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Damaged Items
- If your order arrives damaged, please contact us within 2 days of delivery with photos of the damage and your order details. We will work with you to resolve the issue.